Refund policy

REFUND AND RETURN POLICY

Every GiftMyWay pack is printed to order with the photographs you supply, so each order is unique to you and cannot be resold. This policy explains what that means for cancellations, returns and refunds.

1. CANCELLATIONS

Orders cannot be cancelled once they are placed, whether you pay online or choose Cash on Delivery. Printing begins as soon as your order and photographs reach us, and a personalised pack has no resale value.

If you realise straight away that you have chosen the wrong design or attached the wrong photograph, write to us immediately at services@navyaindia.com with your order number in the subject line. If your order has not yet gone to print we will do our best to stop it, but we cannot promise this, and no cancellation right applies once the order is placed.

2. RETURNS

Because every pack is personalised and made to order, we do not accept returns or exchanges for a change of mind, for a photograph you later decide you do not like, or for an order placed by mistake.

3. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your pack arrives damaged, defective, or different from what you ordered, we will put it right.

Tell us within 7 days of delivery by emailing services@navyaindia.com with:
a) your order number
b) clear photographs of the item and of the outer packaging as it arrived

We will reprint and reship the affected magnets free of charge, including delivery. If a reprint is genuinely not possible, for example if we can no longer produce that design, we will refund you in full for the affected items.

4. WHAT IS NOT COVERED

This policy does not cover:
a) small differences in colour, brightness or contrast between what you see on a screen and what appears in print, which are normal in photographic printing
b) blur, grain or poor sharpness caused by the resolution or quality of the photograph you supplied
c) damage caused after delivery, including wear from repeated handling or removal from metal surfaces
d) delays or damage caused by an incorrect or incomplete delivery address supplied at checkout

5. REFUNDS

Where a refund is approved, it is issued to the original payment method used at checkout. For Cash on Delivery orders, we refund to a UPI ID or bank account that you share with us. Refunds are processed within 5 to 7 working days of approval. The time it takes to appear in your account after that depends on your bank or card issuer and is outside our control.

We do not offer cash refunds or store credit in place of a refund. For online payments, we refund only to the account used to pay.

6. IF YOU ARE NOT SATISFIED

If you are unhappy with how a claim has been handled, you may escalate it to our Grievance Officer, whose details appear in our Contact Information policy. Complaints are acknowledged within 48 hours of receipt and resolved within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Last updated: 17/10/2026